SHIPPING & RETURN

RETURNS & EXCHANGE

 

RETURNS

WE ACCEPT RETURNS WITHIN 10 DAYS OF DELIVERY.

DISCOUNTED AND MADE-TO-ORDER ITEMS ARE NOT ELIGIBLE FOR RETURNS.

PLEASE EMAIL INFO@ERLINAERLINA.COM BEFORE RETURNING ITEM(S).

FOR RETURNING ORDER, PLEASE MAIL TO:

Apartment Neosoho, unit 3802, Jl. Letjend S parman No.Kav.28, Kel. Tanjung Duren Selatan, Kec. Grogol Petamburan, Jakarta Barat, 11470.

PLEASE NOTE:

•  SHIPPING COSTS & DUTIES ARE NON-REFUNDABLE.

• RETURNED ITEM(S) MUST BE IN ITS ORIGINAL CONDITION,  UNWORN, UNUSED, UNALTERED, UNWASHED, UNDAMAGED & WITHOUT MAKE-UP STAINS.

• RETURNED ITEM(S) MUST BE COMPLETE WITH ALL ORIGINAL TAGS AND PACKAGING.

• PACKAGING COST WILL BE DEDUCTED FROM THE REFUND IF THE ITEM IS NOT RETURNED IN ITS ORIGINAL PACKAGING.

ALL RETURNS WILL BE INSPECTED AND ITEM(S) IN UNSUITABLE CONDITION WILL BE SENT BACK. ONLY ERLINA ERLINA HAS THE RIGHT TO DETERMINE WHETHER PRODUCTS ARE ELIGIBLE FOR A REFUND.

WE HIGHLY ADVISE TO OBTAIN TRACKING NUMBER FOR THE RETURNED PACKAGE, AS ERLINA ERLINA IS NOT RESPONSIBLE FOR ANY RETURNS THAT FAIL TO REACH US.

EXCHANGE

WE OFFER SIZE EXCHANGES FOR READY STOCK ITEMS.

PRE-ORDER & MADE-TO-ORDER ITEMS ARE NOT EXCHANGEABLE.

ALL EXCHANGE ITEM WILL BE INSPECTED AND ONCE APPROVED, WE WILL SEND THE EXCHANGE ITEM.

YOU WILL BE RESPONSIBLE FOR THE EXCHANGE SHIPPING COSTS.

PLEASE NOTE: WE DO NOT ACCEPT EXCHANGE OF COLOURS & DIFFERENT ITEMS.

 

SHIPPING

 

IN-STOCK ITEMS ARE DISPATCHED WITHIN 2-3 WORKING DAYS. 

PRE-ORDER & MADE-TO-ORDER WILL BE DISPATCHED AS SOON AS IT IS READY. PLEASE CHECK THE PRODUCT PAGE FOR THE INFORMATION ABOUT THE PRODUCTION TIME. 

 

FOR MADE-TO-ORDER ITEMS PLEASE EMAIL INFO@ERLINAERLINA.COM  OR ORDER THROUGH INSTAGRAM DM.

FOR INTERNATIONAL SHIPPING PLEASE EMAIL INFO@ERLINAERLINA.COM

 

ALL ITEMS ARE SHIPPED FROM INDONESIA.

IF YOU ARE BASED OUTSIDE OF INDONESIA, PLEASE NOTE THAT THE PRODUCT PRICE DOES NOT INCLUDE TAXES OR DUTIES.